Thursday, August 23, 2007

DO NOT STAY IN MOUNTAIN MELODIES INN IN PIGEON FORGE

Our unsatisfying romp with this wretched place began thus:

We stayed here because we had been on the road for 14 hours, it was the first hotel with a room after we asked at a dozen others, and had come recommended by my father. It was $129 after a $40 discount per the night clerk. We got the honeymoon suite which was clean. However, the shower didn't work, which we discovered that morning as we tried to shower in order to rush out for the rest of our ride home. The tub drain was stopped up. There was no shampoo or conditioner, or coffee maker (which they apparently don't offer as a rule).The minifridge was unplugged and the outlet it would have been plugged into didn't work. The single lamp in the front room was plugged into the outlet that didn't work. Whenever anyone in another room used running water, we couldn't hear the TV even at the highest setting it was so loud. The back porch door would not lock. We slept in the bed for 7 hours and I awoke with over 2 dozen flea bites (that I could reach to count)....there are others I cant reach. When the front desk was told of all of these issues upon checkout, I was reprimanded for not saying something the night before so they could fix the shower, and when I told him about the flea bites (with the proof on my legs and neck) he just snorted and backed away - as if someone who could afford a house on the beach would wallow in such mire they allow themselves to live in a fleabitten environment?! On top of everything, something odd - there was a strangely placed mirror, the type that should've been over a dresser, bolted into the wall beside the bed, on a wall that adjoined a room with a handwritten note taped to it, "Keep out". We were uncomfortable in front of that mirror. We will never, ever stay there again, even in the same situation.

Ten days after their two week deadline expired, MMI finally decided to send a fax to BBB that read:

Mrs. {unahppy customer} checked in at Mountain Melodies on July 28 at 8:30 PM. She says the shower did not work and the tub was stopped up. When she checked out this was the first time we heard of the trouble she was having. We checked it out and the shower worked and the tub drained. The room has been rented since then and we have had no trouble. We do not have shampoo and conditioner in our rooms and we do not have coffee maker but we have coffee in our office 24 hours a day. We always clean and unplug our minifridge ever time the room is cleaned so they will not freeze up. They are also the only people to complain about fleabites. If she was so unhappy with the room she should have come down that night. She checked out of the room at 9:30 AM and that is when she brought these problems to the attention of the desk clerk. The mirror that she is talking about is above the luggage rack so they will have a mirror to see what they look like. We do not want anyone to stay in our rooms that are unhappy. We just do not like for people to use everything and then come down and want all their money back. We are a family owned business and do try to please all of our customers.

Ok. first of all I know this is picky, but seriously - is it not even important enough to PROOFREAD the freakin response? Well, at least they've got their petulant blase attitude on record. my response:

All they said was I used their stuff and then said I didn't like it. Well of course I used it - I didn't have a choice as was explained. And the problems weren't revealed until that morning. As I said, the condition of the room appeared clean and the practical issues of the weird mirror and the minifridge we were willing to deal with as it was only one night and we didn't need either. I will refuse to be told that "I should've known better" in the case of the tub and shower not working as we didn't USE THEM until that morning. I also refuse to believe they've not had any more problems from the bed given I left with 32 flea bites all told, my husband with about a dozen others. We will never stay there again. It was a horrible experience and they should return our money. Perhaps the management's refusal to provide appropriate customer service is the reason the hotel is obviously a failing one.

Ok. Not the most professional answer, but COME ON!
I highly recommend not staying there. ever.

SO WHAT ABOUT YOU?

Do you have a bad experience at this place? LET ME KNOW! I'll post it up so maybe we can keep other people from enduring this place. Just please make sure that everything you say is true!

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won't go back and don't recommend: Stayed one night and won't stay again. My husband and I checked in to Mountain Melodies Inn last night. We ask for a suite. What we got was a large room with a jacuzzi in the corner. On the 3rd floor. The room had a door ajoining the next room. The guest in that room was very noisy especially if they were on the balcony. The room had a small refrigerator which was unplugged. It also had a 19 inch tv instead of a larger tv as most hotels have. The jacuzzi also leaked the water.It also was small only enough room for one. But the worst part about the stay was when we went into the bathroom there was a small amount of toilet paper and no extra roll. Also no shampoo or conditioner. My husband called to the desk. The clerk said they did not have shampoo or condtioner but he come come and get the toilet paper. He went down and when he got there she told him she would go to house keeping and get the shampoo and bring it up. Well, she never came up. When my husband turned the key in this morning he told the clerk on duty and all he said was he was sorry. The chairs on the balcony were filthy hadn't been cleaned at all. and so was the pool. I will never go back to Mountain Melodies Inn again. It wasn't worth what we paid for a "suite" which was nothing like other suites I have been in. They didn't care!!!

-anonymous yahoo user

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I will never stay here again: My mom, sister, and myself wanted to go away for a weekend before I had my baby and my sister went to college. We decided to stay at Mountain Melodies Inn. Our room was very small and unclean. The employees at the front desk were very rude and hateful. One woman in particular. Their "breakfast" was a box of Krispy Kreme doughnuts. The pool and hot tub were very, very small. We will never stay there again and I wouldn't recommend this hotel to anyone.

-anonymous yahoo user

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Will never go back!!!!!!!: When we reserved the motel for the weekend of
November 25-27 we reserved it a week in advance by a female clerk. We were quoted a price that was held on our credit card and given a reservation with the amount that was qouted. We spoke with the woman and questioned her several times on the rate and was told it was correct. When we made our trip (which took approx. 4 hours) and got to the motel the price had more than doubled and we were treated Very Rudely by all employees. I would not recommand this motel to anyone as they seem to have problems honoring their commitments.

-anonymous yahoo user

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Never Again...too many ANTS !: My husband and I planned on a much needed out of town vacation. We got our room, then stepped out for the evening. When we came back, we opened the balcony door,and within
minutes, Ants were everywhere - all around the door, up the wall, behind the furniture.
We tried killing them, but there were too many! We were given another room, 2 doors down, (that was the only room they had left),& it wasn't far enough away for me. I spent the rest of my time looking out for ants in this room as well... We will 'Never' go back to this place. I'd rather sleep in my car !

-anonymous yahoo user

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never again: No microwave. Two bed in room and sheets changed on one bed after three days. We had to request change. No coffee in room pot. Balcony was dirty and never swept-fill of dead bugs.

-anonymous yahoo user

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COULDNT WAIT TO GET AWAY: I RECENTLY TOOK MY FAMILY TO PIGEON FORGE FOR THE FIRST TIME. WE HAD RESERVATIONS AT MOUNTAIN MELODIES INN, WHEN WE ARRIVED AND CHECKED IN OUR ROOM WAS VERY SMALL AND HAD LIGHT BULBS MISSING. THE FRONT DESK GAVE ME THE LIGHT BULBS TO CHANGE. WE DECIDED TO UPGRADE TO A LOFT ROOM SO WE COULD HAVE A LITTLE ROOM FOR THE FOUR OF US. WHEN WE GOT INTO THE NEW ROOM I DISCOVERED THAT THE FIREPLACE WOULD NOT LIGHT AND THERE WERE NO LIGHTS IN THE LOFT. I RETURNED TO THE FRONT DESK WHERE I WAS TOLD I WOULD HAVE TO FLIP THE SWITCH UNTIL THE FIREPLACE LIT, AFTER ASKING ABOUT THE LIGHTS IN THE LOFT I WAS TOLD THAT THEY HAD QUIT CHANGING LIGHTBULBS. I THEN ASKED IF I COULD SEE A MANAGER AND WAS TOLD THAT THEY DID NOT HAVE A MANAGER BUT I COULD SEE THE OWNER AND SHE SURE WOULDNT DO ANYTHING. NEEDLESS TO SAY THE NEXT DAY I MOVED TO GATLINBURG.

-anonymous yahoo user

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My brother, his wife and six year old daughter spent the night at Mountain Melodies Inn in Pigeon Forge, TN. They went to the pool that night. The next morning while getting ready to go to DollyWood (a trip their daughter had talked about all summer since she had never been to DollyWood) anyway, they discovered someone had come into their room and robbed them of all their money. They had to come home, their vacation was ruined. How did the thief get into their room? Hmmm, maybe a master key? Hope you read this before booking a room here.

-blonde49